LUMIX Pro Services
LUMIX Pro Services (LPS) is designed to support LUMIX users at every level, providing access to our extended 3-year warranty program and serving as a gateway for authorized camera and lens repair.
3 Year Warranty
Every LUMIX camera and lens purchased new from an authorized US dealer is eligible for an extended 3 year warranty. In order to register your product, store your proof of purchase and serial, keep track of your warranty dates and process service and repairs, you will need to sign up for LPS.
Service and Repairs
LUMIX currently only authorizes repairs through ONE dedicated service provider. Requests for service need to be submitted through LUMIX Pro Services (LPS) to receive authorized service. RED membership is free and available to all camera and lens customers. The LPS system is also how you register your gear and apply your extended warranty (3 years from the date of purchase on new gear purchased from an authorized retailer).
There are two levels available in the US:
• LPS RED is a free program for non-professionals using LUMIX gear. The program applies the 2-year extension on your warranty, keeps track of your current gear and warranty dates, allows easy processing of service and repairs, and qualifies you for exclusive promotions and early access.
• LPS PLATINUM is a paid program designed for professional photographers, filmmakers, and cinematographers. In addition to your 2-year warranty extension, PLATINUM service includes prioritized support, free 2-way expedited delivery for repairs, discounts on out-of-warranty service, exclusive phone support, and more. Our goal is to provide everything you need to operate and grow a successful business with LUMIX.
Connect With Us
To hear about the latest product announcements, connect with other LUMIX users and ask the LUMIX team questions directly, make sure to connect with us on social! We host a weekly live stream on YouTube including live Q+A sessions and we just launched TikTok this year! We will steadily be adding new touchpoints and easier access to technical troubleshooting, feature deep dives, and product comparison tools.
*Extended warranty follows the same terms of your original manufacturer’s warranty, found in your operating manual.